Support and frequently asked questions — Autovig
Frequently asked questions about European vignettes, validity, refunds and operator contact channels, answered by the Autovig EN editorial team.
Support and refunds Questions 1–4
Who do I contact for help with a vignette, a refund or a plate change?
Use the country page to reach the official operator directly. Autovig does not handle refunds or plate changes on behalf of operators — only the operator that issued the vignette can do that.
What can the Autovig editorial team help with?
We can help with editorial questions: outdated rules, broken operator links, unclear explanations or language issues on the page. We cannot issue a vignette, cancel an operator order, approve a refund or confirm a payment made on a third-party site.
What should I include when I report a problem?
Include the page URL, the country, the language version and the sentence or table that looks wrong. That makes the correction cycle much faster. If the issue concerns an active operator case, activation or a refund request, use the official operator contact channel shown on the relevant country page instead.
Why does it help to include my travel or activation date?
Because prices and rules can change during the year. Your travel or activation date lets us check the correct rule set faster and update the page without guessing which period your report refers to.